Real properties. Real revenue. Real numbers.
Every result on this page comes from a real client in Kerala. No projections, no estimates — just what actually happened.
The Planet Munnar Resort
Hill Resort · Munnar · 15 rooms · Client for 10 months
The Situation Before ITM
The Planet Munnar Resort was entirely dependent on OTA platforms and travel agents for every booking. With just 813 Instagram followers and no digital activities of any kind, the property was invisible to direct travellers. Despite being a well-run resort, audiences simply didn’t know it existed — and 20–25% of every booking was disappearing in OTA commissions.
- →100% OTA & travel agent dependent
- →Less than 20% direct bookings
- →813 Instagram followers — virtually no reach
- →Occupancy below 40% in off-peak periods
- →20–25% commission loss on every OTA booking
- →Zero digital marketing activities
Before we met Inn Trust Media we were completely dependent on OTA and travel agent bookings — losing 20–25% commission and most of the time 60% of our rooms were vacant. After working with them we see a massive transformation. We are now one of the top 5 resorts in Munnar with 30,000 followers, and we have guests who return again and again.
Results Delivered
What We Did
Kondai Lip Backwater Heritage Resort
Heritage Resort · Alappuzha · 17 rooms · Client for 7 months
The Situation Before ITM
Kondai Lip had a unique advantage — a 100-year-old heritage property on the backwaters — but no one knew about it. The property’s location made guests hesitant to book, and without strong digital marketing, it relied on seasonal OTA traffic that barely covered costs. The untapped heritage narrative was the hidden USP no one was telling.
- →70%+ OTA dependent — 20% commission per booking
- →Occupancy ~50% — lots of empty rooms
- →Guests reluctant due to off-centre Alappuzha location
- →Heritage story of 100-year-old property untold
- →Low social media engagement — not ranked on local searches
The main challenge we faced was our location — guests were reluctant to stay here since it’s not in proper Alappuzha. Inn Trust Media first identified our untapped activities and the heritage story of our 100-year-old property. After making changes based on their suggestions, our market position completely changed and we now see consistent direct bookings.
Results Delivered
What We Did
Lake and Leaf Resort
Nature Resort · Munnar · 10 rooms · Built digital presence from zero
The Situation Before ITM
Lake and Leaf came to Inn Trust Media with virtually no digital presence — no Facebook page, no Instagram, no established brand. They needed everything built from scratch: a digital identity, a social following, and a marketing engine that could fill rooms. This was a zero-to-one challenge.
- →No Facebook page, no Instagram — zero social presence
- →Occupancy ~20% — heavily under-utilised
- →No digital marketing of any kind
- →Property USP not identified or communicated
- →Entirely dependent on word of mouth and walk-ins
When we approached Inn Trust Media, we had very limited digital presence. They marketed our property from scratch — created our Facebook page, Instagram account, and everything. That’s when we realised every property has its own hidden USP — they find it and market it. Right now we are very happy working with them and receiving a lot of enquiries every day.
Results Delivered
What We Did
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